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Role SummaryWe are looking for a skilled Technical Writer to develop and maintain process documentation for our Quality Management System (QMS). This role partners with subject matter experts to create clear, accurate, and compliant materials while managing multiple projects in Microsoft Office and SharePoint.
The ideal candidate is detail-oriented, proactive, and able to work independently to deliver high-quality documentation on time. Education and Job Requirements:
* Must have a Bachelor’s degree in English or a related field (focus in professional writing, technical writing, or English Language preferred) with a minimum of 3 years of prior related work experience, OR an Associates degree with a minimum of 6 years of prior related work experience.
* Excellence in professional/technical writing, editing, and researching, specifically process documents or equivalent.
* Proficiency in Microsoft Office (including Visio and SharePoint).
* Experience with using workflow capabilities and functionalities within Microsoft SharePoint preferred.
* Possess strong written and verbal communication, critical thinking, analysis, writing, editing, research, and attention to detail abilities.
* Efficient with time management and task management.
* Able to efficiently work on multiple projects at once to meet deadlines.
* Able to complete tasks independently with minimal direction.
* Take initiative to request or acquire additional tasks as assigned tasks are completed. Perform other tasks as needed and directed by the lead. Job Duties/Functions:
* Create and manage process documents for the Quality Management System (QMS) using Microsoft Office products (e.g., Word, Excel, PowerPoint, Visio, and SharePoint).
* Responsible for collaborating with subject matter experts (SMEs) from Operations, Engineering, and Support departments to write and edit business process documents, user guides, forms, templates, and checklists that are clear, concise, procedurally accurate, and follow a logical, sequential flow.
* Analyze any documents developed by personnel external to the writing team and update as needed to ensure they meet the same requirements as previously described. Ensure documents are compliant with industry, customer, and business policies, requirements, and procedures.
* Analyze document creation and change requests with assistance from SMEs as needed to determine the level to which the QMS team should comply with the request, and approve or reject requests based on the results of the analysis.
* Manage and track tasks to completion to ensure tasks are completed in an efficient and timely manner.
* Maintain regular status updates for each assigned task to effectively communicate task status to stakeholders.
