Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.The Passenger Movement Advisor works in System Operations Control and serves as a dedicated advocate for Air Canada customers during day‑of‑operations decision‑making. This role ensures a seamless and consistent travel experience aligned with the Air Canada brand and schedule. Advisors are accountable for proactively identifying potential customer impacts, implementing measures to minimize disruptions, and supporting operational recovery initiatives. They provide planning guidance, strategic support, and direction to safeguard customer journeys and uphold Air Canada’s commitment to service excellence through disruption.
Accountabilities (Responsibilities):Serve as the primary liaison between SOC and passenger movement and customer experience. Screen requests and set priorities for action by the Operation Controller.Coordinate within the Planning Unit additional flying, diversions and other special operations to protect customers, facilitate communication and enhance customer recovery.Identify and protect mission critical flying. (On Time Performance objectives, Crew duty day etc.)Provide flight specific customer analysis (groups, priority passengers, etc.) in support of day-of flight aircraft plans and assignments.Coordinate with operational stakeholders regarding passenger re-accommodation process by identifying affected flights, protection opportunities and assigning action as required.Action accurate and timely flight forecasting. Ensure irregular operations and customer information is communicated to key operational stakeholders (airports and call centres).Review, log, and communicate disruption data relevant to customer service management as defined by the Manager Passenger Movement.Provide continuous feedback to the Manager Passenger Movement to improve the effectiveness of the passenger movement function.Accountable for initiation and oversight of the Emergency Response lock-out process.Monitor valid day-of-flight opportunities, constraints and recovery options from operational branches to ensure current and down line implications are considered in the decision-making process.Provide shift coverage as required for the Manager, Passenger Movement, to ensure the function is staffed.
QualificationsPost-Secondary Education in a related field an assetRequirement to work different shift patterns, including weekends, and holidays.Minimum two years Customer Service experience preferably with an airline.Knowledge in Altea CM, Inventory, Netline, Microsoft Suite, and S4A applications is an asset.Excellent verbal and written skills.Fundamental understanding of Airline operations at a network carrier an asset.Sound understanding of passenger accommodation, and protection.Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic RequirementsBased on equal qualifications, preference will be given to bilingual candidates.
Diversity and InclusionAir Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
