dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If youre inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As Head of Operations, you will be responsible for all aspects of dnata Milan Operations across two airports, overseeing the efficient management and execution of handling activities. The selected candidate will be accountable for end‑to‑end leadership and performance across all operational functions, ensuring safe, compliant, efficient, and customer‑focused service delivery. The role will translate business strategy into effective operational execution, delivering agreed service and financial outcomes, while driving continuous improvement to support sustainable growth. As a member of the country leadership team, the Head of Operations will contribute to strategic decision‑making and build a high‑performing organisation capable of meeting both current and future business needs. Please note that applicants must have the legal right to live & work in the European Union, as this position is based in Milan, Italy.

In this role, you will:

• Lead and manage all operational functions across Malpensa (MXP) and Linate (LIN) operations, working closely with airline management teams.
• Lead with safety as a priority, ensuring robust safety management systems are in place and consistently applied in line with dnata standards.
• Partner with the executive team to define and execute operational and growth strategies aligned to customer expectations and budget targets.
• Own the operational budget, monitoring expenditure and implementing cost‑saving initiatives while maintaining service quality.
• Optimise resource allocation and costs to meet business demands, leading middle management teams to deliver results across departments.
• Drive change through continuous improvement of systems, processes, and practices to maximise efficiency and performance.
• Analyse and monitor key operational KPIs, including on‑time performance, service level agreements, and resource efficiency.
• Recommend and support investment decisions for operational improvement initiatives in collaboration with the Managing Director.
• Build and strengthen relationships with clients, airport authorities, vendors, investors, and international stakeholders to support growth.
• Set clear, measurable objectives for department leaders, driving accountability, performance, and continuous improvement.

In order to be considered for this role, you must meet the below requirements:

• Minimum 8 years’ senior operational leadership experience in a comparable, multi‑site organisation; aviation or ground handling experience strongly preferred.
• Must have the legal right to live and work in the European Union.
• Fluent in Italian & English.
• Strong knowledge of airport operations, ground handling services, aviation safety regulations, and industry standards.
• Proven problem‑solving and decision‑making capability with a hands‑on, results‑driven leadership style.
• Strong capability in operational and resource management systems, with the ability to translate data into performance improvements.
• Demonstrated experience in operational budgeting, forecasting, and cost control through optimised resource allocation.
• Proven change leadership experience, including implementing new processes, systems, and technologies.

Youll have an edge if you have:

• Excellent communication skills – both written and verbal and demonstrated ability to communicate and influence both internal and external stakeholders.
• The ability to build and foster strong relationships with customers, suppliers, and other key stakeholders in the industry.
• Demonstrated ability managing diversity in client and workforce relationships.
• Demonstrated ability to lead and coach teams and use of problem-solving techniques.
• Excellent planning, analytical, and time management skills.
• The ability to be a precise and effective leader in multiple crisis management situations.
• The ability to encourage and inspires others to internalise and act on the organisation’s values, integrating them into performance and development.

At dnata, part of Emirates Group, we are committed to providing our employees with opportunities to grow and develop their careers. If you are looking for a challenging and rewarding opportunity, apply today and join our team.

Join our growing team and enjoy a competitive remuneration package. Find out more about working with us on our website www.emirates.com/careers.