Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Success is built on connection: Cultivating meaningful relationships is key to thriving and achieving success in your day-to-day work.Independence drives impact: Autonomy is highly valued and essential to your work, giving you ownership to shape each day uniquely.Small teams thrive on clear structure: In a small team, flexibility can be limited, but that structure helps create clarity and consistency in how we get things done.

Identify and review Top Tier/International Business Class reservations.Ensure special service requests are fulfilled.Communicate with the worldwide network of Air Canada Concierges for follow-up.Greet and assist high value/high profile customers. Offer assistance for special needs.Monitor connections and proactively re-book as required.Work with Super Elite reservations desk and Customer Relations to resolve service failures.Maintain and update Concierge library and daily log. Develop a network of contacts and resources for diverse customer requests.

Strong knowledge of local city attractions, events, hotels, restaurants and servicesExcellent customer service skills;  Strong desire to consistently exceed customer expectations while providing personalized service;Ability to work in a team environment;Proactive, take-charge attitude in resolving problems with creative solutions;  Good sense of judgment in balancing customer interests with company policy;  Superior leadership and people skills with demonstrated ability to work as a team player;Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time;  Knowledge and experience as an Airport Customer Sales and Service Agent would be considered an asset; Superior knowledge of airline service information and airport procedures would be considered an asset;  Ticketing experience would be considered an asset;Adhere to Air Canadas uniform guide and grooming standards;Ability to meet Air Canada medical standards through a medical examination;Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge;Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position. 

Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.

Language Skills

Diversity and Inclusion

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.