Job Description:

How youll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines is seeking a Digital Experience Developer with a strong engineering and implementation focus to build, integrate, and operate AI-enabled capabilities that enhance customer experiences across delta.com, Fly Delta app, and related digital platforms.

This role is centered on hands-on development, solution delivery, and technical execution. You will work closely with product, design, analytics, and platform teams to turn requirements and designs into scalable, production-ready digital experiences. Rather than performing deep analytical research, this role focuses on applying AI capabilities, services, and models to real-world customer use cases. A strategic problem-solving mindset and expertise on how to use a variety of AI tools to deliver immediate value is critical to success in this role.

You are a practical technologist who enjoys building solutions, integrating systems, deploying features to production, and continuously improving digital experiences through iteration and operational excellence. You thrive in collaborative environments where speed, reliability, and customer impact matter most.

Responsibilities

Design, build, and implement AI-enabled and rules-based features that enhance digital customer journeys across web and mobile platforms
Leverage AI and external Generative/Agentic AI tools to accelerate solution design, automate complex business logic, and deliver intelligent workflows for our customers.
Develop and integrate front-end and back-end components that support personalization, content delivery, and automation
Work with product managers and UX partners to translate requirements and designs into functional, scalable digital solutions
Integrate AI services, APIs, and platform capabilities into existing digital ecosystems
Collaborate with engineering and platform teams to ensure solutions are production-ready, performant, and scalable
Participate in deployment, monitoring, and support of digital features to ensure reliability and operational stability
Ensure all implementations comply with security, privacy, accessibility, architecture, and governance standards
Provide practical technical input on how AI and automation can be responsibly and effectively applied within digital products
Stay current on modern digital experience technologies, development frameworks, and AI tooling relevant to customer-facing platforms

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading proﬁt sharing program, and performance incentives
401(k) with generous company contributions up to 9
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period

10 paid holidays per calendar year

Birthing parents are eligible for 12-weeks of paid maternity/parental leave
Non-birthing parents are eligible for 2-weeks of paid parental leave
Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life insurance beneﬁts
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

Minimum of 3 years of experience in software development, technical consulting, or technical implementation roles
Hands-on experience with Generative/Agentic AI tools and a strong understanding of how to leverage AI in streamlining work productivity and building workflows
Strong understanding of modern development practices, including APIs, microservices, and cloud-based architectures
Well versed in model selection and practical experience deploying different models for various objectives based on their specific functionality including any strengths or weakness and understanding of token cost reduction
Experience working with cross-functional teams including product, design, and engineering
Ability to implement technical solutions from defined requirements and designs
Strong problem-solving skills with a focus on execution and delivery
Familiarity with customer-facing platforms, content management systems, or digital experience platforms
Commitment to secure, reliable, and privacy-conscious software development
Values diverse perspectives and collaborative ways of working
Consistently prioritizes customer trust, safety, and system stability

Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

5+ years of experience building or integrating digital experiences in large-scale consumer environments such as travel or eCommerce
Hands-on experience with cloud platforms, CI/CD pipelines, and production deployment workflows
Experience implementing personalization, automation, or AI-powered features using existing tools or services
Familiarity with front-end frameworks, backend services, or full-stack development
Ability to guide less experienced developers on implementation patterns and AI best practices
Demonstrated ability to deliver tangible customer experience improvements through technical execution

Job Ident #: 32858

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