Responsibilities
The IT Team Lead reports into the Site IT Lead and will manage a team of 6. You will be responsible for the shopfloor and office environments for our Ansty Park and satellite sites. The role involves managing day-to-day support, being the Infrastructure, Endpoint and Security technical escalation point (SME), leading a team of technical experts, ensuring uptime and performance, and driving continuous improvement projects.
This position requires experience in leading a team, having the ability to collaborate with other business and IT teams, and a commitment to delivering excellent service levels to the organisation.
Your day-to-day
- Manage the daily operations of User support (ServiceNow Incidents & Requests), Active Directory, Endpoint deployment.
- Collaborate with Group and Corporate IT to manage, support and develop Security & Infrastructure including servers, storage & networks.
- Ensure uptime, availability and performance of IT systems through proactive monitoring and maintenance.
- Oversee disaster recovery and backup processes to ensure business continuity.
- Lead, mentor and manage the team – Provide technical leadership
- Implement and optimise ITIL-based processes for incident, problem and change management.
- Drive process improvements to increase operational efficiency and reduce incidents.
- Ensure service level agreements (SLAs) are met or exceeded.
- Plan and manage projects such as upgrades, migrations and deployments.
- Manage regular security and compliance audits.
- Drive initiatives to improve operational efficiencies within the infrastructure team.
- Prepare and present monthly reports on performance, project status and service metrics to management.
Who we are looking for
- Degree in IT, Computer Science, or related field. OR equivalent experience.
- Proven experience leading and managing technical teams.
- ITSM (ServiceNow experience preferable)
- Strong knowledge of Active Directory, endpoint management, servers, storage, and virtualisation technologies.
- Familiarity with Azure cloud platform and infrastructure monitoring tools.
- Proven experience of IT support and management within a manufacturing environment (Aerospace/Defence industry experience preferable)
- Desirable certifications: ITIL V4, Project Management Professional (PMP), Certified Information Systems Security Professional (CISSP)
What we offer
- Solid employer present on the spanet for over 100 years.
- Career growth and opportunities: we hire from within!
- Collaborative and empowered work environment where team spirit is at the center of our success.
- Company values that encourage trust, respect, collaboration and professional growth.
- Open environment: we are excited to hear your ideas!
- Attractive compensation packages designed to hire and retain the best talents in the industry.
