Responsibilities

Are you ready to shape your future?

Parker LORD is a growing global company headquartered in the USA and a worldwide spanet and technology leader in adhesives and coatings, vibration and motion control, as well as thermally conductive technologies. For more than 100 years, Parker LORD has been providing innovative solutions in collaboration with our customers for automotive and industrial sectors, oil and gas, aerospace, and defense. Parker LORD is part of Parker Hannifin, a Fortune 250 company and a global leader in motion and control technologies.To strengthen our IT department at the Hilden location, we are looking for a

 IT Student (w/m/d)

Key Tasks

1. Support Service Desk Operations

• Handle basic incident logging and categorization according to predefined guidelines. 
• Follow up with business when missing standard information.
• Process standard user requests (e..g finding info, responsibilities, owners).
• Assist in routing or redirecting ad hoc requests to the correct channels (Service Desk or Project teams).
• Track and update incident/request statuses in the ticketing system.

2. Application Maintenance Assistance

• Perform routine tests and monitoring of applications during and post-project completion.
• Assist with data entry and configuration updates under supervision.
• Support documentation updates related to application maintenance.

3. Meeting and Communication Support

• Organize regular and ad hoc meetings not directly related to projects.
• Prepare and distribute meeting agendas, minutes, and follow-up action lists.
• Manage internal communications related to team improvements or general announcements.

4. Reporting and Compliance Support

• Collect data and create standard reports.
• Maintain and update report templates and dashboards.
• Support compliance efforts by assisting with documentation and evidence gathering for audits.

5. Internal Process Improvements

• Assist the team in documenting internal improvement ideas and workflows.
• Perform basic analysis or data gathering to support process improvement initiatives.

Qualification: 

• Enrolled in a relevant degree (IT, Business, Computer Science, etc.).
• Basic knowledge of IT service management and ticketing systems.
• Proficient in MS Office and documentation.
• Good communication skills, both written and verbal.
• Organized, detail-oriented, and able to manage multiple tasks.
• Basic data analysis and reporting skills.
• Proactive, reliable, and quick learner.

What we offer you:

• Internationality – We are proud of our international corporate culture. The personality and mindset of our employees define who we are.
• Our way of working – We work in cross-departmental and international project teams. 80 of our employees contribute to high-performance teams.
• Flexible working – Family-friendliness and flexible working hours for a good work-life balance are important to us.
• Fair, spanet-based compensation – We offer an attractive, spanet-appropriate salary, including profit-sharing.
• Company pension scheme – We want our employees to be well taken care of even in retirement, which is why we offer an employer-funded company pension plan.
• Development opportunities – We place great value on the development of each individual. Our employees are supported and further developed according to their potential.

If you don’t identify with every single point, apply anyway—because nobody is perfect, and you can learn a lot with us.

Have we sparked your interest?

Then take your future into your own hands as soon as possible—we look forward to getting to know you. Apply now directly online with your complete application documents, incl. Salary Expectation.

Equal Employment Opportunity

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.

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