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STS Technical Services is hiring a Field Service Engineer in Pompano Beach, Florida. In this role, you’ll join the Customer & Network Care team of the Daher Aircraft Division at the Pompano Beach facility. Your primary objective will be to ensure the safety and satisfaction of customers, pilots, and service networks operating or supporting the TBM, Kodiak, TB, and Rallye aircraft models.
Key Responsibilities
- Provide engineering and technical assistance and guidance to customers, directly and via the distributor and service center network
- Liaison with factory engineering, design, and production departments to create solutions to field issues and repairs
- Solve in-service issues via processing in-service data and other available information to optimize troubleshooting
- Analyze technical issues faced by customers and coordinate internally and externally to find solutions
- Capitalize on data in a CRM tool around the notions of fleet, contacts, technical subjects, warranty, etc.
- Follow up with domestic distributors and service centers network by:
- Working directly with network manager to provide methods and tools to promote network standardization
- Actively participating in projects to improve tools for end customers and network maintenance centers
Develop professional relationships with distributors and service centers in person or remotely
Relay customer feedback via proper channels and propose improvements as necessary
Anticipate, evaluate, and respond to customer needs and requests in a timely manner
Conduct efficient follow-up for customer satisfaction while working with support teams in the U.S. and France
Be available to provide on-call response to emergency situations
Assist the support network in warranty administration and parts/logistic coordination
Manage customer support cases across various communication platforms
Take initiative to learn new systems and assist with explaining improvements of existing aircraft systems and network processes
Contribute to the creation and sharing of technical knowledge databases
Contribute to writing processes and procedures to ease workflow and case management
Specific Skills / Professional Background
6+ years of experience as a field service engineer, engineer in aviation, TBM technician, or aviation emergency response
Strong technical knowledge of Daher products, including airframe, engine, propeller, and avionics
Avionics and electrical system knowledge required; Garmin suites and avionics training certificate preferred
Computer literacy and proficiency in Microsoft applications for analytical reports and presentations (e.g., Power BI and Excel)
Ability to work autonomously while maintaining regular reporting to superiors and colleagues
Strong coordination skills to manage high volumes of communications with service networks and customers
Specific Requirements / Terms of Employment
Frequent domestic travel with occasional international travel opportunities
Proficiency in English (reading, writing, speaking, public presentation); a second language is a plus
Flexible work schedule with overtime as requested
Must have a valid passport or ability to obtain one
Education
HS diploma or GED required
BS in engineering required (mechanical, electrical, or aeronautical preferred)
FAA Airframe or Powerplant license and/or avionics training or experience is a plus
About STS Technical Services
STS Technical Services is a Top 100 Staffing Firm that partners with some of the largest names in aerospace, manufacturing, defense, and industrial industries. Our recruitment teams put talented individuals to work at client locations all over the world, and we have hundreds of exciting career opportunities for you to explore.
If you want to speak with a Recruiting Professional directly, call 1-800-359-4787.
STS Technical Services is an equal opportunity employer.
