Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This job is a member of the Information Technology Regional HRIS Team supporting the 3 wholly owned regional carriers within the American Airlines Information Technology Division.
• Responsible for interacting with team members, business units, technology teams, 3rd party vendors, and the development team to improve the products and services being delivered by the IT organization.
  

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Collaborates with product management and engineering teams, bridging the gap between business and technology throughout the product lifecycle to support development
• Provides technical/functional assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements
• Creates technical documentation including process flows and business flows by collaborating with the development and business teams. Ability to recommend potential improvements,
• Creates system reference guides, system and process diagrams, general support documentation as needed.
• Supports team, assisting with functionality questions, testing, implementation, and other deployment and delivery functions, as assigned
• Troubleshooting nightly HR process and determine if any issues can be fixed directly or gather information for team to review.
• Support the Regional Workday environment as a Technical SME.

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3 years of relevant system development/technical analysis experience
• Understanding of relational database concepts, SQL experience needed
• Strong Troubleshooting and Testing skills

Preferred Qualifications- Education & Prior Job Experience

• Masters degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3+ years of relevant experience in HR and/or payroll domains.
• 3+ years with Workday. Additional knowledge/experience with SAP Employee Central would be especially helpful.
• Previous experience working in an Agile environment/Understanding of Agile concepts and terminology
• C experience a plus
• Splunk experience/ability to review logs to determine root cause is important.
• Airline Industry experience

Skills, Licenses & Certifications

• Troubleshooting Experience. Excellent analytical and technical problem-solving skills
• Advanced knowledge of systems flows, engineering documentation, tools, and architecture concepts
• Advanced understanding of business systems and industry requirements, and full technical knowledge of systems analysis
• Proficient in technical documentation and ability to ensure team documentation is updated and current.
• Understands automated testing, testable requirements, and continuous integration and ability to utilize that knowledge.
• Ability to work closely with developers and quality assurance teams to create domain models, sequence diagrams, use case diagrams, and operation contracts
• Experience with application administration, systems support, or development preferred
• Suggest improvements that could be made to application logging, file transfers, monitoring, general practices.
• Experience managing user stories within an Agile software development process
• Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
• Ability to build and maintain effective relationships with team members, customers, and external groups, as well as working in a collaborative environment with geographically dispersed resources
• Ability to work independently and thrive in a sense-of-urgency environment and leverage best practices, with a can-do attitude
• Proficient in MS Office applications

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.