Job Description

Roles and Responsibilities:

• Individuals who are responsible for the quality delivery of multiple payroll processes and service to the businesses. Manages payroll queries from employees, managers and HRMs in a timely, and professional manner. Correctly administers payroll processes. Manages service delivery metrics in relation to outsourced payroll. Includes those who lead Payroll Service Delivery teams, and/or the operations for such teams. Mostly used in Shared Service teams, but can be found in Business teams.
• Utilizes in-depth knowledge of a discipline and analytical thinking to execute policy/strategy. Basic knowledge of related job disciplines.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
• Jobs at this level function with some autonomy but are subject to functional practices and precedents or are covered by well-defined policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
• Uses some judgment and has the ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems. Has ability to prioritize information for data analysis. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own team to arrive at decisions.

Qualifications:

• This role requires advanced experience in the Human Resources & Payroll and Benefits Service Delivery.
• Knowledge level is comparable to a Bachelors degree from an accredited university or college ( or a high school diploma with relevant experience).

Desired Characteristics:

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills
• English language required with French language capability is advantageous

Additional Job Description

Additional Information

Compensation Grade

LPB2

Relocation Assistance Provided: No