Customer Account Specialist – Aerospace Industry Phoenix, AZBe the voice of excellence in aerospace customer service.
PDS Tech Commercial is seeking a Customer Account Specialist to join our team, partnering with a leader in the aerospace industry. This role is based at our Phoenix MRO facility, where we specialize in repairing electronic components for aircraft. In this position, you’ll play a critical role as the face of the organization, ensuring smooth interactions with both internal and external customers while managing high-volume repair orders with accuracy and care.
What You’ll DoAs a Customer Account Specialist, you will:
Administer and process 150+ commercial and military repair orders daily, including acknowledgments, quotes, and invoices.
Manage customer interactions, ensuring proactive communication and resolution of issues.
Interpret and execute customer contractual requirements with precision.
Monitor and mitigate on-time delivery risks to maintain service levels and avoid financial penalties.
Determine validity and manage the disposition of warranty claims.
Ensure compliance with Global Trade regulations in all transactions.
What We’re Looking ForRequired Qualifications:
This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.
Bachelor’s degree.
Strong organizational skills with the ability to prioritize and handle high-volume workloads.
A team player who is detail-oriented, self-directed, and demonstrates critical thinking.
Proficiency in managing complex computer-based transactions.
Preferred Qualifications:
Experience with SAP.
Knowledge of U.S. Government Repair Contract Administration.
Familiarity with FARs, DFARs, CAV, and PIEE systems.
Why Join Us?At PDS Tech Commercial, you’re more than just a consultant—you’re part of a team that values initiative, precision, and customer commitment. Partnering with an industry leader in aerospace, you’ll have the opportunity to contribute to high-impact work that keeps aircraft safely in the skies.
We offer:
Competitive pay at $36.17 per hour.
Stability with a 12-month full-time consulting role.
Work-life balance with a first-shift Monday–Friday schedule (8 AM–5 PM).
A culture built on collaboration, integrity, and professional growth.
Apply TodayIf you’re ready to bring your expertise and customer-first mindset to a fast-paced aerospace environment, we want to hear from you.
Apply now to become a Customer Account Specialist in Phoenix, AZ, and take your career to new heights.
Pay Details: $36.17 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
